Frequently Asked Questions
The initial consultation is no-cost. This first meeting gives us a chance to understand your property, your goals, your budget, and the type of outdoor space or property solution you are considering.
If your project requires detailed drawings, design plans, or custom layouts, a design fee may apply. Any design-related costs will be discussed clearly before that work begins.
How do we start the process?
The process starts with a conversation. Contact Garden Craft to tell us about your project, property, and goals. From there, we can schedule a consultation, review the site, discuss options, and recommend the best next steps.
Depending on the scope of work, the next stage may include a design plan, estimate, phased project outline, or seasonal service recommendation.
What types of projects does Garden Craft handle?
Garden Craft works on a wide range of outdoor construction and property care projects, including landscape design, pool areas, hardscaping, patios, walkways, driveways, outdoor living spaces, retaining walls, grading, drainage, gates, fencing, snow removal, and seasonal property maintenance.
We work with both residential and commercial clients across Chatham-Kent and Southwestern Ontario.
Do you install pools?
Yes. Garden Craft designs and builds pool environments that integrate with the rest of the property. Rather than treating the pool as a standalone feature, we look at the full outdoor space, including patios, hardscaping, landscaping, grading, seating areas, and long-term use.
Do you offer hardscaping and stonework?
Yes. Garden Craft installs patios, walkways, driveways, paving stone features, steps, borders, retaining walls, and other hardscape elements. These features help define the structure, function, and finished appearance of an outdoor space.
Do you provide property maintenance?
Yes. Garden Craft provides property care and seasonal maintenance for residential and commercial clients who want their outdoor spaces maintained to a high standard. This can include seasonal cleanups, landscape upkeep, general property care, and snow removal.
What are the payment terms?
Payment terms depend on the size and scope of the project. Larger projects may be organized in clearly defined stages, with payments tied to the work completed at each stage.
This staged approach helps clients manage larger outdoor projects in a practical way while keeping the process clear from start to finish.
Can a project be completed in phases?
Yes. Many outdoor projects can be planned and completed in phases. This can be helpful for larger property transformations, budget planning, seasonal timing, or projects that involve several elements such as pools, patios, planting, grading, and outdoor living areas.
Garden Craft can help identify which parts of the project should happen first so the work is completed in the right order.
What areas do you serve?
Garden Craft is based in Chatham, Ontario and serves clients across Chatham-Kent and Southwestern Ontario, including Windsor, Leamington, Ridgetown, Wallaceburg, London, St. Thomas, West Lorne, Strathroy, Sarnia, and surrounding communities.
Do you use environmentally responsible methods?
Where possible, Garden Craft considers responsible materials, efficient site planning, proper grading and drainage, durable construction methods, and landscape choices that support long-term performance. The goal is to create outdoor spaces that look good, function properly, and hold up over time.
